Refund policy
🔄 Return & Refund Policy
Last updated: August 25, 2026
At TIMEUP, we want you to be satisfied with your purchase.
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
• In the same condition that you received it
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase
Items that do not meet these conditions may not be accepted.
How to Start a Return
To request a return, please contact us at:
If your return is approved, we will send you instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
• Custom or personalized products
• Perishable goods (food, plants, flowers)
• Personal care products (beauty items)
• Hazardous materials or flammable products
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get a different item is to:
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Return the item you received
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Once the return is accepted, place a new order for the desired product
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must still be unused, with tags, and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
🌐 Website: https://time16up.com
📍 Location: Marathon, Florida, United States
